Terms & Conditions

  • For my ready-to-buy items, prices stated include a nominal packing/postage/delivery charge. I will deduct this charge from cost price if no packing/postage/delivery required.
  • Commissioned items: I require a 10% deposit before proceeding. If delivery is required, it will be by the appropriate Royal Mail option and this charge will be added to your order.
  • I aim to produce exactly what you have requested/agreed to. If I have clearly done this but, for whatever reason, you no longer require the item payment is still required in full.
  • I require at least 4 weeks from start of order to completion and I will do my utmost to produce your order in the time stated. If, due to circumstances beyond my control, I am unable to meet the stated completion date, I will notify you immediately and keep you fully informed on progress. Full payment will be due when the order is fulfilled.
  • Payment is due 7 days after you have approved your order.
  • If off Island, I will send your order within 2 working days of clearance of full payment.
  • If on Island, I will hand-deliver your order within 2 working days of clearance of full payment (if BACS), or at a date and time to suit you.
  • Sorry, but I do not accept payment by cheque.